Author Archives for ubtadmin
May 19, 2025 9:00 am Published by ubtadmin Customers aren’t just calling you anymore. They’re texting from the parking lot, emailing at lunch, and live-chatting during meetings. They expect that if they switch communication channels, your team will pick up their customer journey where the last conversation left off. They don’t care if your team’s juggling five platforms or if your old contact [...]
May 12, 2025 9:00 am Published by ubtadmin When it comes to customer service, small businesses have a secret weapon: agility. After all, you’re not a massive corporation drowning in bureaucracy and red tape. You’re free to adapt, personalize, and build real relationships with—and customer experience (CX) for—your customers. But as you grow, providing that kind of service gets harder and harder. After [...]
April 22, 2025 9:00 am Published by ubtadmin Would you still use a dial-up internet connection to run your business? Most (if not all) of you would say, “Absolutely not.” So, why stick with an outdated phone system that’s causing you stress, racking up high costs, lacking in security measures, and keeping you tied to a desk? There’s a better way, and it’s [...]
March 13, 2025 6:47 pm Published by ubtadmin Iowa Unified Communications, For years, Hyperion Field Club struggled with unreliable phone service, high costs, and frustrating account management. Calls dropped, staff couldn’t stay connected on the go, and customer service suffered. Even after months of back-and-forth with their previous provider, their promised solution fell apart at the last minute. That’s when United Business Technologies [...]
March 3, 2025 8:00 am Published by ubtadmin When you’re running a small or medium-sized business (SMB), you don’t have the luxury of wasting time or resources on communication tools that don’t work. Every call, every interaction, and every touchpoint count—whether it’s with a customer, a partner, or a colleague. This is where cloud-based business phone solutions come into play, offering a simple [...]
January 21, 2025 8:00 am Published by ubtadmin Text messaging has become a go-to communication channel for many businesses, and it’s easy to see why. SMS is fast, direct, and incredibly engaging, with open rates that put email to shame. However, many companies unknowingly put themselves at risk by using personal phone numbers, unsecured platforms, or group texts that expose private contact details. [...]
January 21, 2025 8:00 am Published by ubtadmin Managing customer communication has become more complicated than ever. Customers expect fast, easy interactions—and they don’t want to wait. Traditional methods of communication, like email or phone calls, can be slow and easily overlooked. But SMS is different. It’s direct, personal, and always within reach. However, SMS-enabling your phone numbers is only half the battle. [...]
December 26, 2024 7:55 pm Published by ubtadmin Stay Connected This Holiday Season with UBT’s Web Conferencing Solutions The ability to seamlessly bring your organization together, especially around the holidays, is a technological advantage you can’t go without. The power of personal contact, particularly through video, is the comradery tool that needs to be explored. What’s become glaringly apparent since remote work has [...]
December 13, 2024 7:00 am Published by ubtadmin It can’t be mentioned enough that seamless communication across channels is an essential aspect of the present customer experience. Multichannel contact centers play a crucial role in managing customer communications through various digital channels, including email, social media, and traditional phone calls. This is even more important around the holiday season as customers become busier [...]
December 6, 2024 7:00 am Published by ubtadmin The holiday season is a time of joy, celebration—and let’s be honest—a lot of stress for businesses. Customer questions pile up, schedules get hectic, and it feels like everyone is racing against the clock. And the quality of your communication can deteriorate rapidly, no matter if you’re managing a customer service team, running a small [...]
