March 3, 2025 8:00 am Published by ubtadmin When you’re running a small or medium-sized business (SMB), you don’t have the luxury of wasting time or resources on communication tools that don’t work. Every call, every interaction, and every touchpoint count—whether it’s with a customer, a partner, or a colleague. This is where cloud-based business phone solutions come into play, offering a simple [...]
December 13, 2024 7:00 am Published by ubtadmin It can’t be mentioned enough that seamless communication across channels is an essential aspect of the present customer experience. Multichannel contact centers play a crucial role in managing customer communications through various digital channels, including email, social media, and traditional phone calls. This is even more important around the holiday season as customers become busier [...]
December 6, 2024 7:00 am Published by ubtadmin The holiday season is a time of joy, celebration—and let’s be honest—a lot of stress for businesses. Customer questions pile up, schedules get hectic, and it feels like everyone is racing against the clock. And the quality of your communication can deteriorate rapidly, no matter if you’re managing a customer service team, running a small [...]
December 6, 2024 7:00 am Published by ubtadmin If you’re a small business owner, you probably have a lot of questions about hosted VoIP. Is it worth the switch from traditional business phone systems? How much work is it to set up? And will it really make a difference for your business? Well, we’re here to answer all of these questions – and [...]
December 1, 2024 7:00 am Published by ubtadmin There’s an argument to be made that bigger is better, but that saying doesn’t ring true when it comes to business phone service in Cedar Rapids. A local partner who can cater directly to the business environment that you’re in is hard to pass up, especially when it comes to business phone systems. Here’s the [...]
November 29, 2024 7:00 am Published by ubtadmin If you’ve been using a traditional phone system for years, it’s likely a familiar, albeit frustrating, part of your daily routine. You might think, “Why fix what isn’t broken?” After all, this phone system has worked well enough so far, right? But as technology keeps advancing, holding on to the phone system you know might [...]
November 22, 2024 7:00 am Published by ubtadmin These days, running a business is all about staying connected. Whether you’re chatting with your team, answering customer questions, or working with suppliers, the way you handle business communications can have a huge impact on your success. Which is why so many businesses have made the switch to hosted VoIP service. But what exactly is [...]
September 30, 2024 8:00 am Published by ubtadmin The power of a cloud contact center can’t be understated. That might sound hyperbolic but contact center solutions aren’t only for mega-corporations with thousands of daily calls. Every business can benefit from the customer and employee experience improvements provided by a cloud contact center platform. The access to data alone can make the investment worth [...]
September 25, 2024 8:00 am Published by ubtadmin Ever wonder what hosted VoIP is? You’re not alone. Hundreds of businesses are looking for ways to bring their communications into the 21st century and have discovered hosted VoIP along the way. But many are still unsure about making the switch. So, if you need to know what it is, how it works, and if [...]
September 11, 2024 8:00 am Published by ubtadmin When you interact with customers and collect data, one of the most important aspects to consider is your contact center security. Ensuring compliance with governing bodies and internal organizational protocols is vital to avoiding potentially disastrous incidents. From putting undue pressure on the relationship between you and your customers to getting into hot water with [...]
