Hosted VoIP
Your reliable Hosted VoIP provider in Cedar Rapids and Eastern Iowa.
Robust, secure cloud-based phone systems custom-tailored to your business needs.
As your reliable Hosted VoIP provider in Iowa, the consultants from United Business Technologies, Inc. take the time to understand your organization’s unique phone system needs and then handle the rest. Our consolidated suite solutions come with dozens of built-in features that can be conveniently controlled from a single customized dashboard.
Third party integrations like Microsoft Teams and CRMs
Advanced call center features like auto attendant and call analytics
UCaaS and CCaaS options for extensive communication and collaboration
Start communicating how you want, where you want, and never look back!
Our white glove service gives you the tools and capabilities to fit your specific needs and makes it easy to work the way you want while providing the service your customers deserve. Our cloud-based, fully redundant data centers give you:
Streamlined Daily Tasks
Seamlessly integrates with your everyday tools making it easier to switch to and maintain.
Easy Team Communication
Allows for team communication anytime, from anywhere, increasing productivity and your team’s work life balance.
Excellent Customer Service
Enhanced capabilities make it easier to provide your customers with the best customer experience possible.
Do More & Type Less with Our Built-In AI Assistant
UBT’s AI Assistant works behind the scenes, transcribing, analyzing, & summarizing every call, so your team works faster and your customers leave happier.
Saves time by handling all call notes
Delivers customer insights at the speed of your business
Provides E&O protection via automatic recordings & voice-confirmed approvals
Key Features & Benefits
Live Call Transcription
Speech-to-text happens as you speak, giving everyone a live, searchable record of the conversation.
Instant Meeting Summaries
The moment a call ends, a list of action items appear in your CRM (no sticky notes needed).
Sentiment & Intent Detection
Built-in language models flag frustration, urgency, or upsell cues so you can take immediate action.
Hyper-Intelligent Call Routing
AI analyzes caller data and context to connect them with the best-fit agent or queue on the first try.
Hands-Free Voice Commands
Vocally launch workflows, add tags, & more, so you can stay focused on the tasks at hand.
Live Analytics Dashboard
Call volumes, keywords, & sentiment trends update in near real time so you can coach smarter and plan faster.
Tackle your day-to-day with ease and take your business into the future with confidence.
Our Hosted VoIP solutions offer benefits not just for right now but also as your company grows in size and success.
Cost Savings
From installation and hardware to features and calling plans, our VoIP system gives you more for your money than traditional phone systems, allowing you to stay within your budget and keep costs down.
Scalability
Adding additional lines and users can happen quickly without having to worry about new wiring and setup. Your system grows as you grow so it’s one less thing you have to worry about.
Low Maintenance
We offer proactive remote technical monitoring and support, so you don’t have to have dedicated IT assistance. We take care of it from our offices, you don’t even have to give it a second thought.