January 21st, 2025 Text messaging has become a go-to communication channel for many businesses, and it’s easy to see why. SMS is fast, direct, and incredibly engaging, with open rates that put email to shame. However, many companies unknowingly put...

January 21st, 2025 Managing customer communication has become more complicated than ever. Customers expect fast, easy interactions—and they don’t want to wait. Traditional methods of communication, like email or phone calls, can be slow and easily...

December 26th, 2024 Stay Connected This Holiday Season with UBT’s Web Conferencing Solutions The ability to seamlessly bring your organization together, especially around the holidays, is a technological advantage you can’t go without. The power...

December 13th, 2024 It can’t be mentioned enough that seamless communication across channels is an essential aspect of the present customer experience. Multichannel contact centers play a crucial role in managing customer communications through various...

December 6th, 2024 The holiday season is a time of joy, celebration—and let’s be honest—a lot of stress for businesses. Customer questions pile up, schedules get hectic, and it feels like everyone is racing against the clock. And the quality of your...

December 6th, 2024If you’re a small business owner, you probably have a lot of questions about hosted VoIP. Is it worth the switch from traditional business phone systems? How much work is it to set up? And will it really make a difference for your...

December 1st, 2024 There’s an argument to be made that bigger is better, but that saying doesn’t ring true when it comes to business phone service in Cedar Rapids. A local partner who can cater directly to the business environment that you’re in is...

November 29th, 2024If you’ve been using a traditional phone system for years, it’s likely a familiar, albeit frustrating, part of your daily routine. You might think, “Why fix what isn’t broken?” After all, this phone system has worked well enough so far,...