May 12th, 2025When it comes to customer service, small businesses have a secret weapon: agility. After all, you're not a massive corporation drowning in bureaucracy and red tape. You're free to adapt, personalize, and build real relationships with—and...

April 22nd, 2025 Would you still use a dial-up internet connection to run your business? Most (if not all) of you would say, "Absolutely not." So, why stick with an outdated phone system that’s causing you stress, racking up high costs, lacking in security...

March 13th, 2025 Iowa Unified Communications, For years, Hyperion Field Club struggled with unreliable phone service, high costs, and frustrating account management. Calls dropped, staff couldn’t stay connected on the go, and customer service suffered. Even...

March 3rd, 2025When you’re running a small or medium-sized business (SMB), you don’t have the luxury of wasting time or resources on communication tools that don’t work. Every call, every interaction, and every touchpoint count—whether it’s with a...

January 21st, 2025 Text messaging has become a go-to communication channel for many businesses, and it’s easy to see why. SMS is fast, direct, and incredibly engaging, with open rates that put email to shame. However, many companies unknowingly put...

January 21st, 2025 Managing customer communication has become more complicated than ever. Customers expect fast, easy interactions—and they don’t want to wait. Traditional methods of communication, like email or phone calls, can be slow and easily...

December 26th, 2024 Stay Connected This Holiday Season with UBT’s Web Conferencing Solutions The ability to seamlessly bring your organization together, especially around the holidays, is a technological advantage you can’t go without. The power...

December 13th, 2024 It can’t be mentioned enough that seamless communication across channels is an essential aspect of the present customer experience. Multichannel contact centers play a crucial role in managing customer communications through various...