September 30th, 2024The power of a cloud contact center can’t be understated. That might sound hyperbolic but contact center solutions aren’t only for mega-corporations with thousands of daily calls. Every business can benefit from the customer and employee...

September 25th, 2024 Ever wonder what hosted VoIP is? You're not alone. Hundreds of businesses are looking for ways to bring their communications into the 21st century and have discovered hosted VoIP along the way. But many are still unsure about...

September 11th, 2024 When you interact with customers and collect data, one of the most important aspects to consider is your contact center security. Ensuring compliance with governing bodies and internal organizational protocols is vital to avoiding...

September 6th, 2024 If you've been hearing a lot of buzz about POTS lines lately, there's a good reason for it. Plain Old Telephone Service (POTS) lines are slowly heading towards retirement. This transition isn't just a technological upgrade –...

August 30th, 2024 Cedar Rapids has a rich business environment that's been built up over the decades. Whether food processing, logistics and warehousing, bioscience, advanced manufacturing, or others, they all have something in common: communication...

August 2nd, 2024Would you be shocked to find out that the speed of your internet connection isn't the reason your VoIP connection is quality or not? According to the FCC, for a VoIP call, you need a minimum speed of 0.5Mbps, not a substantial initial need at first...

July 29th, 2024It can be tempting to think that, in the world of Zoom and Slack, the humble phone system doesn’t matter anymore. But that’s not the case. Having the right phone system is integral to the future of work. We’re going to show you why. It...

July 22nd, 2024Are you wondering if text-enabling your business is worth the investment, or if it can really increase your sales? Well, wonder no more. In this blog, we will show you how SMS business solutions can improve your revenue and benefit your...