Omnichannel Communications Solution
Everything you need at your fingertips!
Improve your customer experience at every touchpoint with our Omnichannel Contact Center.
An omnichannel contact center provides your customers with the ability to easily and conveniently engage with your business through the channel they prefer most. Our omnichannel contact center seamlessly integrates all your necessary communications like voice, chat, SMS, and social media into one easy to use platform, making it easier than ever to provide a next-level customer service experience.
A feature rich, customizable platform for an excellent customer experience and increased productivity.
Your team having access to features like customer history, streamlined communications across multiple channels, and the ability to have inbound and outbound communications all in one place, is the recipe for success you need. Staff can offer customer service with all the information they need right in front of them, whether they’ve contacted you via live chat, social media, or another channel. Ramp up productivity and wow your customers with a top-notch customer experience with the UBT omnichannel contact center!
What can you expect from our omnichannel contact center?
From open APIs for 3rd party integrations to features that make communications simple, you can expect exceptional capabilities that will take your customer service to new heights.
Analytics & Reporting
Quickly get data to review performance and customer experience. Real-time dashboards let you view live interactions.
Sentiment Analysis
Real-time analysis of customer emotions during interactions with customer service team members to gain insight into the customer experience.
Cohesive Platform
Integration of all channels like web chat, SMS, and social media, for effortless communication in one convenient platform.
Skill Based Routing
Automatically send your calls to available agents who are most skilled to help with the customer’s needs.
Work Smarter & Respond Faster with Our Built-In AI Assistant
Contact centers move fast and our AI assistant keeps up. It captures calls, guides conversations, and handles the busywork so agents can focus on providing great service.
Helps agents stay sharp and on-message
Reduces manual tasks after every call
Speeds up handling time without sacrificing quality
Key Features & Benefits
Whether you’re shaping young minds or building the next big thing, our technology solutions are designed to keep you connected, protected, and always a few steps ahead.
Automatic Call Notes
Every call is auto- documented with tags, checklists, and recording links so nothing gets missed.
Live Scripts & Checklists
Built-in prompts keep conversations clear, consistent, and compliant from start to finish.
Instant Meeting Recaps
Each conversation is condensed into key points and next steps, so follow-ups are faster and easier.
Instant, Searchable Logs
Calls are transcribed and translated into text so anyone can review or reuse them instantly.
Pop-Up Caller Profiles
Customer records pop up as the phone rings, helping agents respond faster with all the right context.
Smart Task Support
AI tools handle simple tasks and capture verbal confirmations so agents focus where it counts.
Benefits to help you optimize your every day!
Streamlined Communications
Easy, seamless omnichannel communications ensure team efficiency by allowing them to have all conversations in one place, never having to search for or miss important customer information.
Live Monitoring & Analysis
Analyze agents and live communications to give your team the opportunity to make necessary changes in real time, creating a flawless, memorable customer experience they’ll rave about.
Automatic Dialer
Automated dialers allow your team to improve response time and increase efficiency. Quickly follow up on leads once a form is filled out, call back abandoned calls, or make outreach sales calls even faster.
Omnichannel Forecasting With Workforce Management Software (WFM)
Workforce management is powerful software that allows employers to easily control labor costs and resources and optimize various employee tasks. With granular data from custom reports, you can provide an overall analysis of your workforce helping to maximize productivity, reduce labor costs, and ensure compliance with labor laws.
Features & Benefits That Maximize Productivity
Cost Savings
Save on the cost of physical hardware and save on labor costs by optimizing your agent’s schedules and reducing the burden on your IT team.
Leverage Data
By analyzing historical call data, you can anticipate your call volume to determine the size of the workforce needed to meet your customer service goals.
Real Time Monitoring
Oversee and organize your workforce in real-time to ensure the right people are logged in and available to provide the best customer experience.