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United Business Technologies, Inc.

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  • Cedar Rapids, IA 52405
  • 319-298-9056

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    Omnichannel Communications Solution

    Everything you need at your fingertips!

    Improve your customer experience at every touchpoint with our Omnichannel Contact Center.

    An omnichannel contact center provides your customers with the ability to easily and conveniently engage with your business through the channel they prefer most. Our omnichannel contact center seamlessly integrates all your necessary communications like voice, chat, SMS, and social media into one easy to use platform, making it easier than ever to provide a next-level customer service experience.

    A feature rich, customizable platform for an excellent customer experience and increased productivity.

    Your team having access to features like customer history, streamlined communications across multiple channels, and the ability to have inbound and outbound communications all in one place, is the recipe for success you need. Staff can offer customer service with all the information they need right in front of them, whether they’ve contacted you via live chat, social media, or another channel. Ramp up productivity and wow your customers with a top-notch customer experience with the UBT omnichannel contact center!

    What can you expect from our omnichannel contact center?

    From open APIs for 3rd party integrations to features that make communications simple, you can expect exceptional capabilities that will take your customer service to new heights.

    Analytics & Reporting

    Quickly get data to review performance and customer experience. Real-time dashboards let you view live interactions.

    Sentiment Analysis

    Real-time analysis of customer emotions during interactions with customer service team members to gain insight into the customer experience.

    Cohesive Platform

    Integration of all channels like web chat, SMS, and social media, for effortless communication in one convenient platform.

    Skill Based Routing

    Automatically send your calls to available agents who are most skilled to help with the customer’s needs.

    Benefits to help you optimize your every day!

    Omnichannel Forecasting With Workforce Management Software (WFM)

    Workforce management is powerful software that allows employers to easily control labor costs and resources and optimize various employee tasks. With granular data from custom reports, you can provide an overall analysis of your workforce helping to maximize productivity, reduce labor costs, and ensure compliance with labor laws.

    Features & Benefits That Maximize Productivity

    Cost Savings

    Save on the cost of physical hardware and save on labor costs by optimizing your agent’s schedules and reducing the burden on your IT team.

    Leverage Data

    By analyzing historical call data, you can anticipate your call volume to determine the size of the workforce needed to meet your customer service goals.

    Real Time Monitoring

    Oversee and organize your workforce in real-time to ensure the right people are logged in and available to provide the best customer experience.

    Ready to get started?

    Tell us more about your business goals today.