April 15th, 2024 Seamless communication between customers and representatives who can handle their needs can significantly impact building rapport with your customer base. As much as 85 percent of customers say they would switch to a different brand if they...

March 6th, 2024Many blogs talk about how to achieve success as a small business. They're full of great tips for reaching your goals, exceeding your KPIs, and hitting your sales targets, but only some discuss the secret ingredient that helps you maintain that...

March 1st, 2024Living in the Hawkeye State means dealing with all sorts of wild weather – tornadoes in the summer and snowstorms that can bury you in winter. When the weather gets severe, the last thing you need is your phone system to give up on you. This...

March 1st, 2024Ever had that internal debate between want and need? We get it – it's a tricky balance, especially when it comes to investing in your business. And many companies are at a crossroads when it comes to adopting an omnichannel contact center. Is it...

January 29th, 2024Let's be honest – when you're hunting for the perfect communication system, you want one that gives you the most bang for your buck. The one solution many Iowa businesses are turning to is hosted VoIP. Hosted VoIP, sometimes called hosted PBX,...

January 29th, 2024Companies are starting to realize that traditional phone systems can slow them down. Specifically because the world of communication is constantly getting upgraded with new and improved innovations. Businesses need something more versatile. They...

January 29th, 2024Running a business is tough, and making customers happy can be even tougher. But don't despair! With the help of hosted VoIP, you can take your customer experience from zero to hero, and we're going to show you why. First, let's talk about some...

December 22nd, 2023As a business owner in Iowa, you can’t help but notice the costs of everything around you are soaring. From milk to eggs, increased insurance costs, and everything in between, operating a business continues to become more challenging. The problem...