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United Business Technologies, Inc.

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  • Cedar Rapids, IA 52405
  • 319-298-9056

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    VoIP Posts

    The Most Common Pain Points a VoIP Phone Alleviates

    Benefits of VoIP for Business to Avoid Common Pain Points

    June 18th, 2024
    The benefits of VoIP go well beyond the physical connection. VoIP streamlines business communication to elevate you past your competitors and into the leader in your field. Even government entities are seeing the value of VoIP. For example,…

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    The Power of AI Integration in Contact Center Workflow Management

    AI Workflow: The Power of AI Integration in Contact Center

    June 14th, 2024
    AI is a fast-growing technology that is being integrated into a variety of businesses. The AI market size is expected to be $407 billion by 2027. You may already use products that have AI features shoe-horned in. But as time goes on and technology…

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    The Problem with POTS Lines: They’re Costing You Too Much Money

    The Landline Cost: They're Costing You Too Much Money

    June 7th, 2024
    Virtually every technology used in business has changed immensely over the past few decades. However, many businesses are still using traditional POTS landlines, which hasn’t changed much after many years. As POTS lines begin to become more costly,…

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    How to Improve Your Customer Service Strategy with VoIP

    How to Improve Your Customer Service Strategy with VoIP

    May 30th, 2024
    A human touch, especially empathy, is crucial during interactions with clients. The lack of compassion or understanding can make or break a business relationship, something customers care about far more in today’s digital business landscape. A…

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    The Power of Customization: Tailoring VoIP Solutions to Your Iowa Business

    The Power of Tailoring VoIP Solutions to Your Iowa Business

    May 21st, 2024
    Forget One-Size-Fits-All; Your Iowa-Based Business is Unique The idea of OSFA sounds excellent, but it just doesn’t work in practice. Flex-fit or elastic-style hats are the perfect example. The first time you wear one, you realize it’s not as…

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    How to Keep Contact Center Data Secure in Remote Work Settings

    Contact Center Security How to Keep Your Data Secure

    May 14th, 2024
    COVID-19 fast-tracked the trend toward remote and hybrid work. In 2023, 12.7 percent of full-time employees worked from home, and 28.2 percent worked in a hybrid setting. More than half of employees who can work from home expect to work in a hybrid…

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    Top 5 Challenges of CCaaS

    Top 5 Challenges of CCaaS

    April 16th, 2024
    Great communication with your clients and customers can be a positive differentiator between you and your competitors. People value customer service highly, to the point where 86 percent said they would switch to a new brand if they thought it could…

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    How Omnichannel Contact Centers Improve Customer Experience

    How Omnichannel Contact Centers Improve Customer Experience

    April 15th, 2024
    Seamless communication between customers and representatives who can handle their needs can significantly impact building rapport with your customer base. As much as 85 percent of customers say they would switch to a different brand if they…

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    Exploring VoIP’s Impact on Collaborative Work Environments in Eastern Iowa

    Exploring VoIP's Impact on Collaborative Work Environments in Eastern Iowa

    March 6th, 2024
    Many blogs talk about how to achieve success as a small business. They’re full of great tips for reaching your goals, exceeding your KPIs, and hitting your sales targets, but only some discuss the secret ingredient that helps you maintain that…

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    How Hosted VoIP Outshines Landlines During Inclement Weather

    Smartphone that shows the benefits of VoIP over Landlines in bad weather

    March 1st, 2024
    Living in the Hawkeye State means dealing with all sorts of wild weather – tornadoes in the summer and snowstorms that can bury you in winter. When the weather gets severe, the last thing you need is your phone system to give up on you. This…

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