December 26th, 2024
Stay Connected This Holiday Season with UBT’s Web Conferencing Solutions The ability to seamlessly bring your organization together, especially around the holidays, is a technological advantage you can’t go without. The power…

December 13th, 2024
It can’t be mentioned enough that seamless communication across channels is an essential aspect of the present customer experience. Multichannel contact centers play a crucial role in managing customer communications through various…

December 6th, 2024
The holiday season is a time of joy, celebration—and let’s be honest—a lot of stress for businesses. Customer questions pile up, schedules get hectic, and it feels like everyone is racing against the clock. And the quality of your…

December 1st, 2024
There’s an argument to be made that bigger is better, but that saying doesn’t ring true when it comes to business phone service in Cedar Rapids. A local partner who can cater directly to the business environment that you’re in is…

September 30th, 2024
The power of a cloud contact center can’t be understated. That might sound hyperbolic but contact center solutions aren’t only for mega-corporations with thousands of daily calls. Every business can benefit from the customer and employee…

September 25th, 2024
Ever wonder what hosted VoIP is? You’re not alone. Hundreds of businesses are looking for ways to bring their communications into the 21st century and have discovered hosted VoIP along the way. But many are still unsure about…

September 11th, 2024
When you interact with customers and collect data, one of the most important aspects to consider is your contact center security. Ensuring compliance with governing bodies and internal organizational protocols is vital to avoiding…

September 6th, 2024
If you’ve been hearing a lot of buzz about POTS lines lately, there’s a good reason for it. Plain Old Telephone Service (POTS) lines are slowly heading towards retirement. This transition isn’t just a technological upgrade –…

August 2nd, 2024
Would you be shocked to find out that the speed of your internet connection isn’t the reason your VoIP connection is quality or not? According to the FCC, for a VoIP call, you need a minimum speed of 0.5Mbps, not a substantial initial need at first…

July 29th, 2024
It can be tempting to think that, in the world of Zoom and Slack, the humble phone system doesn’t matter anymore. But that’s not the case. Having the right phone system is integral to the future of work. We’re going to show you why. It…