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United Business Technologies, Inc.

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  • Cedar Rapids, IA 52405
  • 319-298-9056

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    VoIP Posts

    The Countdown to the Retirement of POTS Lines: Is Your Business Prepared?

    The Retirement of POTS Lines: Is Your Business Prepared?

    September 6th, 2024
    If you’ve been hearing a lot of buzz about POTS lines lately, there’s a good reason for it. Plain Old Telephone Service (POTS) lines are slowly heading towards retirement. This transition isn’t just a technological upgrade –…

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    What is VoIP QoS & How Does it Impact Voice Quality?

    What is VoIP QoS & How Does it Impact Voice Quality?

    August 2nd, 2024
    Would you be shocked to find out that the speed of your internet connection isn’t the reason your VoIP connection is quality or not? According to the FCC, for a VoIP call, you need a minimum speed of 0.5Mbps, not a substantial initial need at first…

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    Does the Future of Work Depend on Your Phone System?

    Does the Future of Work Depend on Your Phone System?

    July 29th, 2024
    It can be tempting to think that, in the world of Zoom and Slack, the humble phone system doesn’t matter anymore. But that’s not the case. Having the right phone system is integral to the future of work. We’re going to show you why. It…

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    How SMS Business Solutions Can Drastically Improve Revenue

    How SMS Business Solutions Can Drastically Improve Revenue

    July 22nd, 2024
    Are you wondering if text-enabling your business is worth the investment, or if it can really increase your sales? Well, wonder no more. In this blog, we will show you how SMS business solutions can improve your revenue and benefit your…

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    The Most Common Pain Points a VoIP Phone Alleviates

    Benefits of VoIP for Business to Avoid Common Pain Points

    June 18th, 2024
    The benefits of VoIP go well beyond the physical connection. VoIP streamlines business communication to elevate you past your competitors and into the leader in your field. Even government entities are seeing the value of VoIP. For example,…

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    The Power of AI Integration in Contact Center Workflow Management

    AI Workflow: The Power of AI Integration in Contact Center

    June 14th, 2024
    AI is a fast-growing technology that is being integrated into a variety of businesses. The AI market size is expected to be $407 billion by 2027. You may already use products that have AI features shoe-horned in. But as time goes on and technology…

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    The Problem with POTS Lines: They’re Costing You Too Much Money

    The Landline Cost: They're Costing You Too Much Money

    June 7th, 2024
    Virtually every technology used in business has changed immensely over the past few decades. However, many businesses are still using traditional POTS landlines, which hasn’t changed much after many years. As POTS lines begin to become more costly,…

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    How to Improve Your Customer Service Strategy with VoIP

    How to Improve Your Customer Service Strategy with VoIP

    May 30th, 2024
    A human touch, especially empathy, is crucial during interactions with clients. The lack of compassion or understanding can make or break a business relationship, something customers care about far more in today’s digital business landscape. A…

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    The Power of Customization: Tailoring VoIP Solutions to Your Iowa Business

    The Power of Tailoring VoIP Solutions to Your Iowa Business

    May 21st, 2024
    Forget One-Size-Fits-All; Your Iowa-Based Business is Unique The idea of OSFA sounds excellent, but it just doesn’t work in practice. Flex-fit or elastic-style hats are the perfect example. The first time you wear one, you realize it’s not as…

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    How to Keep Contact Center Data Secure in Remote Work Settings

    Contact Center Security How to Keep Your Data Secure

    May 14th, 2024
    COVID-19 fast-tracked the trend toward remote and hybrid work. In 2023, 12.7 percent of full-time employees worked from home, and 28.2 percent worked in a hybrid setting. More than half of employees who can work from home expect to work in a hybrid…

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