June 7th, 2024
Virtually every technology used in business has changed immensely over the past few decades. However, many businesses are still using traditional POTS landlines, which hasn’t changed much after many years. As POTS lines begin to become more costly,…
May 30th, 2024
A human touch, especially empathy, is crucial during interactions with clients. The lack of compassion or understanding can make or break a business relationship, something customers care about far more in today’s digital business landscape. A…
May 21st, 2024
Forget One-Size-Fits-All; Your Iowa-Based Business is Unique The idea of OSFA sounds excellent, but it just doesn’t work in practice. Flex-fit or elastic-style hats are the perfect example. The first time you wear one, you realize it’s not as…
May 14th, 2024
COVID-19 fast-tracked the trend toward remote and hybrid work. In 2023, 12.7 percent of full-time employees worked from home, and 28.2 percent worked in a hybrid setting. More than half of employees who can work from home expect to work in a hybrid…
April 16th, 2024
Great communication with your clients and customers can be a positive differentiator between you and your competitors. People value customer service highly, to the point where 86 percent said they would switch to a new brand if they thought it could…
April 15th, 2024
Seamless communication between customers and representatives who can handle their needs can significantly impact building rapport with your customer base. As much as 85 percent of customers say they would switch to a different brand if they…
March 6th, 2024
Many blogs talk about how to achieve success as a small business. They’re full of great tips for reaching your goals, exceeding your KPIs, and hitting your sales targets, but only some discuss the secret ingredient that helps you maintain that…
March 1st, 2024
Living in the Hawkeye State means dealing with all sorts of wild weather – tornadoes in the summer and snowstorms that can bury you in winter. When the weather gets severe, the last thing you need is your phone system to give up on you.
This…
Ever had that internal debate between want and need? We get it – it’s a tricky balance, especially when it comes to investing in your business. And many companies are at a crossroads when it comes to adopting an omnichannel contact center. Is it…
January 29th, 2024
Running a business is tough, and making customers happy can be even tougher. But don’t despair! With the help of hosted VoIP, you can take your customer experience from zero to hero, and we’re going to show you why. First, let’s talk about some…