Would you be shocked to find out that the speed of your internet connection isn’t the reason your VoIP connection is quality or not? According to the FCC, for a VoIP call, you need a minimum speed of 0.5Mbps, not a substantial initial need at first glance. It’s when you start adding every office activity [...]
It can be tempting to think that, in the world of Zoom and Slack, the humble phone system doesn’t matter anymore. But that’s not the case. Having the right phone system is integral to the future of work. We’re going to show you why. It Supports the Flexible Work Employees Crave When it comes to [...]
Are you wondering if text-enabling your business is worth the investment, or if it can really increase your sales? Well, wonder no more. In this blog, we will show you how SMS business solutions can improve your revenue and benefit your customers simultaneously. First, Why SMS? Because texting (which uses both SMS and MMS formats) [...]
AI is a fast-growing technology that is being integrated into a variety of businesses. The AI market size is expected to be $407 billion by 2027. You may already use products that have AI features shoe-horned in. But as time goes on and technology improves, those AI features are getting better. Is there a place [...]
A human touch, especially empathy, is crucial during interactions with clients. The lack of compassion or understanding can make or break a business relationship, something customers care about far more in today’s digital business landscape. A recent article from Forbes backs up this claim: 96 percent of customers will leave you for a bad customer [...]
Forget One-Size-Fits-All; Your Iowa-Based Business is Unique The idea of OSFA sounds excellent, but it just doesn’t work in practice. Flex-fit or elastic-style hats are the perfect example. The first time you wear one, you realize it’s not as comfortable as you thought it would be. It wrinkles in the wrong areas, and soon, you [...]
COVID-19 fast-tracked the trend toward remote and hybrid work. In 2023, 12.7 percent of full-time employees worked from home, and 28.2 percent worked in a hybrid setting. More than half of employees who can work from home expect to work in a hybrid or remote work setting. If you ask employees, they are likely to [...]
Great communication with your clients and customers can be a positive differentiator between you and your competitors. People value customer service highly, to the point where 86 percent said they would switch to a new brand if they thought it could provide better service. Contact Center as a Service (CCaaS) is a cloud-based solution that [...]
Business communication systems aren’t usually first on the list of upgrades, which is ironic considering how often people upgrade their personal cell phones. However, adapting to technological advancements in communication can help you optimize operational efficiency. Iowa, home to a diverse and thriving business community, embraces innovative solutions to elevate connectivity. One such transformative technology [...]
Seamless communication between customers and representatives who can handle their needs can significantly impact building rapport with your customer base. As much as 85 percent of customers say they would switch to a different brand if they provided better customer service. An omnichannel contact center is a customer service system that enables businesses to interact [...]