The power of a cloud contact center can’t be understated. That might sound hyperbolic but contact center solutions aren’t only for mega-corporations with thousands of daily calls. Every business can benefit from the customer and employee experience improvements provided by a cloud contact center platform. The access to data alone can make the investment worth [...]
Ever wonder what hosted VoIP is? You’re not alone. Hundreds of businesses are looking for ways to bring their communications into the 21st century and have discovered hosted VoIP along the way. But many are still unsure about making the switch. So, if you need to know what it is, how it works, and if [...]
When you interact with customers and collect data, one of the most important aspects to consider is your contact center security. Ensuring compliance with governing bodies and internal organizational protocols is vital to avoiding potentially disastrous incidents. From putting undue pressure on the relationship between you and your customers to getting into hot water with [...]
If you’ve been hearing a lot of buzz about POTS lines lately, there’s a good reason for it. Plain Old Telephone Service (POTS) lines are slowly heading towards retirement. This transition isn’t just a technological upgrade – it’s a significant shift that could impact how your business communicates and operates. So, the big question is: [...]
Would you be shocked to find out that the speed of your internet connection isn’t the reason your VoIP connection is quality or not? According to the FCC, for a VoIP call, you need a minimum speed of 0.5Mbps, not a substantial initial need at first glance. It’s when you start adding every office activity [...]
It can be tempting to think that, in the world of Zoom and Slack, the humble phone system doesn’t matter anymore. But that’s not the case. Having the right phone system is integral to the future of work. We’re going to show you why. It Supports the Flexible Work Employees Crave When it comes to [...]
Are you wondering if text-enabling your business is worth the investment, or if it can really increase your sales? Well, wonder no more. In this blog, we will show you how SMS business solutions can improve your revenue and benefit your customers simultaneously. First, Why SMS? Because texting (which uses both SMS and MMS formats) [...]
AI is a fast-growing technology that is being integrated into a variety of businesses. The AI market size is expected to be $407 billion by 2027. You may already use products that have AI features shoe-horned in. But as time goes on and technology improves, those AI features are getting better. Is there a place [...]
A human touch, especially empathy, is crucial during interactions with clients. The lack of compassion or understanding can make or break a business relationship, something customers care about far more in today’s digital business landscape. A recent article from Forbes backs up this claim: 96 percent of customers will leave you for a bad customer [...]
Forget One-Size-Fits-All; Your Iowa-Based Business is Unique The idea of OSFA sounds excellent, but it just doesn’t work in practice. Flex-fit or elastic-style hats are the perfect example. The first time you wear one, you realize it’s not as comfortable as you thought it would be. It wrinkles in the wrong areas, and soon, you [...]