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  • Cedar Rapids, IA 52405
  • 319-298-9056

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    Author Archives for greenstarmarketing

    How to Improve Your Customer Service Strategy with VoIP

    How to Improve Your Customer Service Strategy with VoIP

    May 30, 2024 8:00 pm Published by Comments Off on How to Improve Your Customer Service Strategy with VoIP

    A human touch, especially empathy, is crucial during interactions with clients. The lack of compassion or understanding can make or break a business relationship, something customers care about far more in today’s digital business landscape. A recent article from Forbes backs up this claim: 96 percent of customers will leave you for a bad customer [...]


    The Power of Tailoring VoIP Solutions to Your Iowa Business

    The Power of Customization: Tailoring VoIP Solutions to Your Iowa Business

    May 21, 2024 8:00 pm Published by Comments Off on The Power of Customization: Tailoring VoIP Solutions to Your Iowa Business

    Forget One-Size-Fits-All; Your Iowa-Based Business is Unique The idea of OSFA sounds excellent, but it just doesn’t work in practice. Flex-fit or elastic-style hats are the perfect example. The first time you wear one, you realize it’s not as comfortable as you thought it would be. It wrinkles in the wrong areas, and soon, you [...]


    Contact Center Security How to Keep Your Data Secure

    How to Keep Contact Center Data Secure in Remote Work Settings

    May 14, 2024 5:55 pm Published by Comments Off on How to Keep Contact Center Data Secure in Remote Work Settings

    COVID-19 fast-tracked the trend toward remote and hybrid work. In 2023, 12.7 percent of full-time employees worked from home, and 28.2 percent worked in a hybrid setting. More than half of employees who can work from home expect to work in a hybrid or remote work setting. If you ask employees, they are likely to [...]


    Top 5 Challenges of CCaaS

    Top 5 Challenges of CCaaS

    April 16, 2024 12:36 am Published by Comments Off on Top 5 Challenges of CCaaS

    Great communication with your clients and customers can be a positive differentiator between you and your competitors. People value customer service highly, to the point where 86 percent said they would switch to a new brand if they thought it could provide better service. Contact Center as a Service (CCaaS) is a cloud-based solution that [...]


    VoIP Can Solve These Problems for Your Business in Iowa

    VoIP Can Solve These Problems for Your Business in Iowa

    April 16, 2024 12:02 am Published by Comments Off on VoIP Can Solve These Problems for Your Business in Iowa

    Business communication systems aren’t usually first on the list of upgrades, which is ironic considering how often people upgrade their personal cell phones. However, adapting to technological advancements in communication can help you optimize operational efficiency. Iowa, home to a diverse and thriving business community, embraces innovative solutions to elevate connectivity. One such transformative technology [...]


    How Omnichannel Contact Centers Improve Customer Experience

    How Omnichannel Contact Centers Improve Customer Experience

    April 15, 2024 11:31 pm Published by Comments Off on How Omnichannel Contact Centers Improve Customer Experience

    Seamless communication between customers and representatives who can handle their needs can significantly impact building rapport with your customer base. As much as 85 percent of customers say they would switch to a different brand if they provided better customer service. An omnichannel contact center is a customer service system that enables businesses to interact [...]


    Exploring VoIP's Impact on Collaborative Work Environments in Eastern Iowa

    Exploring VoIP’s Impact on Collaborative Work Environments in Eastern Iowa

    March 6, 2024 4:30 pm Published by Comments Off on Exploring VoIP’s Impact on Collaborative Work Environments in Eastern Iowa

    Many blogs talk about how to achieve success as a small business. They’re full of great tips for reaching your goals, exceeding your KPIs, and hitting your sales targets, but only some discuss the secret ingredient that helps you maintain that success. That ingredient? A collaborative work environment. If your team doesn’t connect efficiently or [...]


    hosted pbx vs traditional pbx

    Hosted PBX vs. Traditional PBX: Is There a Difference?

    December 8, 2023 7:56 pm Published by Comments Off on Hosted PBX vs. Traditional PBX: Is There a Difference?

    If you’re in business, odds are you’ve heard the terms hosted PBX and traditional PBX before. But do you know what they mean? Or why do they matter? If the answer’s “no,” this blog’s for you. Understanding the differences between them can save you a lot of time – and money – when choosing your [...]


    hosted voip

    What Is Hosted VoIP? Definition, Features, & Benefits

    December 8, 2023 7:49 pm Published by Comments Off on What Is Hosted VoIP? Definition, Features, & Benefits

    If you’ve ever been puzzled by the term “hosted VoIP,” you’re not alone. Communication technology evolves so quickly that it’s easy to feel overwhelmed – especially if you’re just starting out. But we’re here to help. Our team is here to break down this innovative solution step by step. Starting with a simple definition. What [...]


    hosted pbx

    What Is Hosted PBX? Your In-Depth Guide to Achieve Success

    December 8, 2023 7:17 pm Published by Comments Off on What Is Hosted PBX? Your In-Depth Guide to Achieve Success

    Good communication lies at the heart of every successful business, and in the digital age, the way we connect and collaborate has evolved. One key player in this evolution is hosted PBX. But what exactly is it, and why should it matter to you? Well, that’s the question this guide is designed to answer. Let’s [...]