May 14, 2024 5:55 pm Published by greenstarmarketing COVID-19 fast-tracked the trend toward remote and hybrid work. In 2023, 12.7 percent of full-time employees worked from home, and 28.2 percent worked in a hybrid setting. More than half of employees who can work from home expect to work in a hybrid or remote work setting. If you ask employees, they are likely to [...]
April 16, 2024 12:36 am Published by greenstarmarketing Great communication with your clients and customers can be a positive differentiator between you and your competitors. People value customer service highly, to the point where 86 percent said they would switch to a new brand if they thought it could provide better service. Contact Center as a Service (CCaaS) is a cloud-based solution that [...]
April 16, 2024 12:02 am Published by greenstarmarketing Business communication systems aren’t usually first on the list of upgrades, which is ironic considering how often people upgrade their personal cell phones. However, adapting to technological advancements in communication can help you optimize operational efficiency. Iowa, home to a diverse and thriving business community, embraces innovative solutions to elevate connectivity. One such transformative technology [...]
April 15, 2024 11:31 pm Published by greenstarmarketing Seamless communication between customers and representatives who can handle their needs can significantly impact building rapport with your customer base. As much as 85 percent of customers say they would switch to a different brand if they provided better customer service. An omnichannel contact center is a customer service system that enables businesses to interact [...]
March 6, 2024 4:30 pm Published by greenstarmarketing Many blogs talk about how to achieve success as a small business. They’re full of great tips for reaching your goals, exceeding your KPIs, and hitting your sales targets, but only some discuss the secret ingredient that helps you maintain that success. That ingredient? A collaborative work environment. If your team doesn’t connect efficiently or [...]
December 8, 2023 7:56 pm Published by greenstarmarketing If you’re in business, odds are you’ve heard the terms hosted PBX and traditional PBX before. But do you know what they mean? Or why do they matter? If the answer’s “no,” this blog’s for you. Understanding the differences between them can save you a lot of time – and money – when choosing your [...]
December 8, 2023 7:49 pm Published by greenstarmarketing If you’ve ever been puzzled by the term “hosted VoIP,” you’re not alone. Communication technology evolves so quickly that it’s easy to feel overwhelmed – especially if you’re just starting out. But we’re here to help. Our team is here to break down this innovative solution step by step. Starting with a simple definition. What [...]
December 8, 2023 7:17 pm Published by greenstarmarketing Good communication lies at the heart of every successful business, and in the digital age, the way we connect and collaborate has evolved. One key player in this evolution is hosted PBX. But what exactly is it, and why should it matter to you? Well, that’s the question this guide is designed to answer. Let’s [...]