Does the Future of Work Depend on Your Phone System?
It can be tempting to think that, in the world of Zoom and Slack, the humble phone system doesn’t matter anymore. But that’s not the case. Having the right phone system is integral to the future of work.
We’re going to show you why.
It Supports the Flexible Work Employees Crave
When it comes to the future of work, the name of the game is flexibility. Most employees are seeking remote or hybrid work arrangements to better balance work and their personal lives, and companies need a way to keep up. They need a communication system that can be used in the office, on the road, or from a coffee shop in Chicago.
And that’s a VoIP phone system. Thanks to helpful softphone applications, these systems let employees manage their corporate communications securely and well from any location or device. All they need is an internet connection.
Choosing a VoIP phone system attracts and retains top talent in your industry and can boost employee productivity by 67 percent!
It Keeps Costs Low So You Can Grow – Even During Economic Fluctuation
With economic uncertainty at an all-time high, saving money and staying flexible are vital to your business’s survival. And one great way to cut costs is by switching to a VoIP phone system. Not only does it cost less upfront, but it’s also cheaper to maintain than old-fashioned phone systems. Plus, it uses your existing internet connection to function, which means:
- Your long-distance and international calls are cheaper
- You don’t need to invest in a whole new set of wires and cabling
With a VoIP phone system, you can also more easily add or subtract lines and features to keep up with your business’s changes.
Businesses that switch to a VoIP phone system save an average of 50 to 75 percent on their communication costs.
It Easily Integrates with the Latest Technology
As companies increasingly adopt IoT (Internet of Things) devices and AI solutions, VoIP phone systems aren’t just keeping pace with these advancements but embracing them.
Think AI-driven sentiment analysis that can gauge customer emotions during calls, enabling your team to respond empathetically and resolve issues promptly. Or seamless integrations with IoT devices in your office that let you automatically route calls based on employee location or availability.
And that’s just the tip of the iceberg of futureproofing features a VoIP phone system has that can help your business stay ahead of the curve and the competition.
It Helps You Exceed the Expectations of Modern Customers
Speaking of competitive edges, let’s discuss the importance of a modern phone system for customer care. Modern clients expect instant, personalized service from you—across multiple channels, in fact. A great way to provide that kind of service is through a VoIP phone system. With the right configurations, it can bring all customer interactions “under one roof”—from phone calls to instant messages.
With a CRM integration, your agents will be able to review client information right from their phone system. No more hunting for it across multiple apps! Now, agents can answer questions faster and more accurately than ever before.
Imagine a customer starting a conversation via chat, then seamlessly switching to a voice call without repeating themselves. Pretty impressive, right? Well, that’s the kind of experience that builds customer loyalty and trust. And one that a VoIP phone system can provide.
Over 60 percent of customers reported that they would stay loyal to a company that provided them with a more personal experience.
It Makes Your Business More Sustainable
Customers around the world are calling for more sustainable business practices. Companies are under increasing pressure to reduce their carbon footprint. And VoIP phone systems can help them do it! These largely cloud-based systems minimize the need for physical infrastructure, reduce energy consumption, and so much more. You can save on resources and reduce your environmental impact without sacrificing operational efficiency.
The Future of Work is Calling! Be Ready to Answer with United Business Technologies
Our VoIP phone systems are not only highly customizable but also highly adaptable! This means that whenever another communication innovation comes around, you’ll be able to enjoy it in record time. Ready to embrace the future? Then give UBT a call today!