May 14th, 2024COVID-19 fast-tracked the trend toward remote and hybrid work. In 2023, 12.7 percent of full-time employees worked from home, and 28.2 percent worked in a hybrid setting. More than half of employees who can work from home expect to work in a hybrid...

April 16th, 2024Great communication with your clients and customers can be a positive differentiator between you and your competitors. People value customer service highly, to the point where 86 percent said they would switch to a new brand if they thought it could...

April 16th, 2024Business communication systems aren't usually first on the list of upgrades, which is ironic considering how often people upgrade their personal cell phones. However, adapting to technological advancements in communication can help you optimize...

April 15th, 2024 Seamless communication between customers and representatives who can handle their needs can significantly impact building rapport with your customer base. As much as 85 percent of customers say they would switch to a different brand if they...

March 6th, 2024Many blogs talk about how to achieve success as a small business. They're full of great tips for reaching your goals, exceeding your KPIs, and hitting your sales targets, but only some discuss the secret ingredient that helps you maintain that...

March 1st, 2024Living in the Hawkeye State means dealing with all sorts of wild weather – tornadoes in the summer and snowstorms that can bury you in winter. When the weather gets severe, the last thing you need is your phone system to give up on you. This...

March 1st, 2024Ever had that internal debate between want and need? We get it – it's a tricky balance, especially when it comes to investing in your business. And many companies are at a crossroads when it comes to adopting an omnichannel contact center. Is it...

January 29th, 2024Let's be honest – when you're hunting for the perfect communication system, you want one that gives you the most bang for your buck. The one solution many Iowa businesses are turning to is hosted VoIP. Hosted VoIP, sometimes called hosted PBX,...