September 11th, 2024
When you interact with customers and collect data, one of the most important aspects to consider is your contact center security. Ensuring compliance with governing bodies and internal organizational protocols is vital to avoiding…

May 14th, 2024
COVID-19 fast-tracked the trend toward remote and hybrid work. In 2023, 12.7 percent of full-time employees worked from home, and 28.2 percent worked in a hybrid setting. More than half of employees who can work from home expect to work in a hybrid…