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United Business Technologies, Inc.

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  • Cedar Rapids, IA 52405
  • 319-298-9056

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    Transform Customer Communication with Business SMS from United Business Technologies

    Business SMS

    Managing customer communication has become more complicated than ever. Customers expect fast, easy interactions—and they don’t want to wait. Traditional methods of communication, like email or phone calls, can be slow and easily overlooked. But SMS is different. It’s direct, personal, and always within reach.

    However, SMS-enabling your phone numbers is only half the battle. Many businesses struggle to organize and manage customer text messages, especially as they juggle multiple channels and platforms. This can lead to missed opportunities, frustrated customers, and overwhelmed customer service teams. Common issues can include:

    • Fragmented customer interactions: Conversations happening on multiple channels (email, phone, social media) are tough to track and manage. This leads to lost context, confusion, and inefficiency.
    • Difficulty routing text messages: Without a clear process for distributing text messages to the right team members, customers might not get the timely response they expect.
    • Siloed communication: Team members may struggle to access different SMS conversations, leading to disjointed conversations and missed follow-ups.

    That’s where CloudMessage from United Business Technologies comes in. This secure business texting solution eliminates those challenges, streamlines communication, and improves customer satisfaction. And we’ll show you how.

    4 Key Features of CloudMessage Platform

    CloudMessage SMS solution

    The CloudMessage SMS solution is more than just a way to send text messages—it’s a powerful PBX-integrated SMS platform that fits perfectly into your business operations.

    Here are some of the key features that make it stand out:

    1. Shared Inbox for Seamless Team Collaboration

    Gone are the days of siloed conversations and scrambling to respond to customer text messages. With CloudMessage, your entire team can access a shared inbox, ensuring that everyone is on the same page. This feature allows your sales, support, and customer service teams to view and respond to customer questions as a group. No more confusion about who is handling which SMS message, and no more missed opportunities.

    Practical Application: Let’s say that you’re a retail store. Customers have been exchanging text messages with a specific sales associate right before shift change. With a normal business SMS platform, the next associate on the clock wouldn’t have access to those text messages. But with CloudMessage, they can continue the conversations as if nothing had changed.

    2. Message Routing and Assignment

    Using SMS for customer communication is an obvious choice. However, it’s only effective if the message gets sent to the right person. After all, what good’s a fast response if it’s the wrong response? With CloudMessage, you can easily route text messages to the appropriate team member. This feature ensures that customer inquiries are directed to the person with the expertise to provide the best possible response—whether that’s a sales inquiry, technical support question, or order status request.

    Practical Application: A customer texts about a billing issue. Instead of the message going into a general inbox, it’s automatically routed to your billing specialist. This speeds up response time and ensures that the customer gets the best support possible without bouncing between different agents.

    3. PBX Integration for Unified Communication

    Communication is rarely just one channel these days. In fact, the average company uses eight different channels to connect with customers. But managing all of them can definitely slow you down. Which is why CloudMessage offers a PBX integration, allowing you to send and receive SMS messages from the same platform you already use for voice calls. This makes it easy to stay organized, saving you time and effort by eliminating the need to switch between different tools. And it’s a great way to make sure no conversation is missed or left on “read.”

    Practical Application: Let’s say that a customer calls with a question about their product upgrade. While you’re on the phone with them, another client shoots you a text message asking for an ETA on their recent order. With CloudMessage’s PBX integration, you can manage the call and text simultaneously, providing a better customer experience in less time.

    4. Automated Responses and Drip Campaigns

    Instant responses are everything today. But not every inquiry requires a personalized response right away. With CloudMessage, you can set up automated responses to quickly acknowledge customers and provide basic information. For example, customers could receive automatic order confirmations after each purchase and delivery notifications once the order has arrived. You can even include a photo of where the delivery’s been dropped off, thanks to rich communication services (RCS).

    Plus, CloudMessage allows you to set up drip campaigns—sequences of pre-scheduled text messages that automatically go out to customers. This feature is perfect for sending appointment reminders or special offers without manual effort.

    Practical Application: Say a customer uses their mobile device to ask about your most recent product launch. With automated messaging, they can receive a quick response, while the sales team follows up later with more detailed information or personalized offers.

    Want to promote your new product or feature to current customers? Use texting in your marketing campaigns to improve customer engagement! And yes, SMS marketing is entirely legal—you just have to do it right.

    Want to learn more about the ins and outs of SMS marketing? Check out this informative article.

    The Biggest Benefits of Choosing CloudMessage for Business SMS

    SMS for customer communication

    Now that you understand the features of CloudMessage, let’s explore how these capabilities translate into tangible benefits for your business.

    1. Improved Customer Satisfaction

    Quick, organized, and accurate responses are key to keeping customers happy. With CloudMessage, you can reduce response times, ensure no message goes unnoticed, and provide timely solutions. A shared inbox and message routing allows for team collaboration via SMS, keeping them on top of every conversation so your customers feel valued and heard.

    2. Simplified Text Message Management

    With CloudMessage, you won’t have to juggle multiple platforms to manage your communication. The shared inbox, PBX integration, and automated responses simplify the entire communication process, saving you time and effort. This means your teams, from sales to customer support, can focus on what really matters—building relationships, supporting clients, and closing deals.

    Worried about security? Don’t be! Our SMS platform is equipped with two-factor authentication built right in, making sure all your text messages are protected.

    3. Increased Productivity Overall

    Productivity naturally increases when your communication tools are simple to use and streamlined. CloudMessage lets your team easily manage multiple customer conversations, respond quickly to questions, and ensure that important follow-ups aren’t missed with one centralized platform. They no longer have to flip through multiple apps, change devices, or put callers on hold to deal with SMS messages. They can handle it all with ease.

    But it’s not just our business SMS solution that sets us apart. Our quality of service does, too! More on that below.

    Why United Business Technologies Should Be Your Go-To Business SMS Provider

    Secure business texting

    United Business Technologies isn’t just another communications company providing SMS solutions. We’re committed to delivering secure business texting services that you can trust. Here’s why businesses choose us:

    • Certified Technicians for Seamless Setup: We understand that adding a new communication tool to your business might seem daunting. That’s why our certified technicians are available to help you set up CloudMessage and integrate it into your existing systems. We’ll ensure everything runs smoothly from day one.
    • Hands-on Training and Ongoing Support: We don’t just set you up and walk away. We offer comprehensive SMS training to ensure that your team knows how to use CloudMessage effectively. And if you need help along the way, our support team is always ready to assist.
    • Simple Text-Enablement for Current Phone Numbers: We help our customers text-enable everything from toll-free numbers to their current business phone numbers. With United Business Technologies, you can handle calls and text messages from the same number.
    • Top-Tier Track Record: United Business Technologies has a proven track record of delivering secure, reliable, and user-friendly solutions to businesses of all industries. Our goal? To improve your communication and help you achieve long-term success.

    So, ready to transform your conversations internally and externally? Schedule a demo or consultation for our CloudMessage SMS solution today and get the messaging platform your company has always wanted.

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