May 19th, 2025
Customers aren’t just calling you anymore. They’re texting from the parking lot, emailing at lunch, and live-chatting during meetings. They expect that if they switch communication channels, your team will pick up their customer journey where…

May 12th, 2025
When it comes to customer service, small businesses have a secret weapon: agility. After all, you’re not a massive corporation drowning in bureaucracy and red tape. You’re free to adapt, personalize, and build real relationships with—and…