Author Archives for ubtadmin
January 21, 2025 8:00 am Published by ubtadmin Text messaging has become a go-to communication channel for many businesses, and it’s easy to see why. SMS is fast, direct, and incredibly engaging, with open rates that put email to shame. However, many companies unknowingly put themselves at risk by using personal phone numbers, unsecured platforms, or group texts that expose private contact details. [...]
January 21, 2025 8:00 am Published by ubtadmin Managing customer communication has become more complicated than ever. Customers expect fast, easy interactions—and they don’t want to wait. Traditional methods of communication, like email or phone calls, can be slow and easily overlooked. But SMS is different. It’s direct, personal, and always within reach. However, SMS-enabling your phone numbers is only half the battle. [...]
December 26, 2024 7:55 pm Published by ubtadmin Stay Connected This Holiday Season with UBT’s Web Conferencing Solutions The ability to seamlessly bring your organization together, especially around the holidays, is a technological advantage you can’t go without. The power of personal contact, particularly through video, is the comradery tool that needs to be explored. What’s become glaringly apparent since remote work has [...]
December 13, 2024 7:00 am Published by ubtadmin It can’t be mentioned enough that seamless communication across channels is an essential aspect of the present customer experience. Multichannel contact centers play a crucial role in managing customer communications through various digital channels, including email, social media, and traditional phone calls. This is even more important around the holiday season as customers become busier [...]
December 6, 2024 7:00 am Published by ubtadmin The holiday season is a time of joy, celebration—and let’s be honest—a lot of stress for businesses. Customer questions pile up, schedules get hectic, and it feels like everyone is racing against the clock. And the quality of your communication can deteriorate rapidly, no matter if you’re managing a customer service team, running a small [...]
December 6, 2024 7:00 am Published by ubtadmin If you’re a small business owner, you probably have a lot of questions about hosted VoIP. Is it worth the switch from traditional business phone systems? How much work is it to set up? And will it really make a difference for your business? Well, we’re here to answer all of these questions – and [...]
December 1, 2024 7:00 am Published by ubtadmin There’s an argument to be made that bigger is better, but that saying doesn’t ring true when it comes to business phone service in Cedar Rapids. A local partner who can cater directly to the business environment that you’re in is hard to pass up, especially when it comes to business phone systems. Here’s the [...]
November 29, 2024 7:00 am Published by ubtadmin If you’ve been using a traditional phone system for years, it’s likely a familiar, albeit frustrating, part of your daily routine. You might think, “Why fix what isn’t broken?” After all, this phone system has worked well enough so far, right? But as technology keeps advancing, holding on to the phone system you know might [...]
November 22, 2024 7:00 am Published by ubtadmin These days, running a business is all about staying connected. Whether you’re chatting with your team, answering customer questions, or working with suppliers, the way you handle business communications can have a huge impact on your success. Which is why so many businesses have made the switch to hosted VoIP service. But what exactly is [...]
September 30, 2024 8:00 am Published by ubtadmin The power of a cloud contact center can’t be understated. That might sound hyperbolic but contact center solutions aren’t only for mega-corporations with thousands of daily calls. Every business can benefit from the customer and employee experience improvements provided by a cloud contact center platform. The access to data alone can make the investment worth [...]
